Legal
Terms of sale
These are the terms you buy on. They cover how an order becomes a contract, what you pay, when it arrives, how to cancel it, and what happens if something goes wrong. Nothing here removes a right the law gives you as a consumer.
Last updated 31 July 2026
Who you are buying from
Gazian Ltd sells Gazian Water direct to customers in the United Kingdom through gazianwater.com.
You can reach us at ashraf@hajimail.com. We reply to email; there is no phone line.
These terms
These terms apply to every order placed through gazianwater.com. Placing an order means you accept them, and the checkout asks you to confirm that before you pay.
We may change them. The version that governs your order is the one published on the day you ordered, so keep a copy of your confirmation email.
These terms cover consumer sales. If you are buying for a business, ask us for trade terms before you order.
How an order is accepted
Your order is an offer to buy. A contract exists once we send you the order confirmation email, and not before.
If we cannot accept an order (the item is out of stock, we cannot verify the delivery address, or a price was listed in error), we will tell you and refund anything you have paid, in full.
Each order records the campaign you selected at checkout. That selection is stored against your order and named on your receipt.
Price and payment
Prices are shown in pounds sterling and include VAT where VAT applies. Delivery is charged separately and is shown in full before you pay.
Payment is taken at checkout by Stripe. We do not see or store your card details. If a payment is declined the order does not proceed and nothing is owed.
If a price is obviously wrong and you could reasonably have recognised it as an error, we are not obliged to sell at that price. We will contact you before dispatch and you can confirm at the corrected price or cancel for a full refund.
Delivery
We deliver to addresses in the United Kingdom. The usual shipping window is 5 to 7 days from dispatch, and you get a tracking number when your case leaves us.
Delivery estimates are estimates, not guarantees. If we have not delivered within 30 days of the contract, you can set a new deadline in writing; if we miss that too you can cancel and we refund in full.
The goods are your responsibility once they are delivered to the address you gave us. Ownership passes to you when we have received payment in full.
If nobody is there, the carrier follows its own process: usually a neighbour, a safe place or a redelivery. Any instruction you leave with the carrier is between you and the carrier.
Your 14-day right to cancel
Because you are buying online, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.
- You can cancel from the moment you order until 14 days after the day you receive the goods.
- To cancel, email ashraf@hajimail.com with your order number. You may also use the model cancellation form set out in those Regulations. Telling us before the deadline is enough. The goods can travel back afterwards.
- Send the goods back within 14 days of telling us. You pay the cost of return, unless the goods are faulty or not what you ordered.
- We refund within 14 days of receiving the goods back, or of you showing us proof of return, whichever comes first.
- We refund the price plus our standard delivery charge. If you paid extra for a faster service, we refund the standard cost rather than the premium.
- We may reduce a refund to reflect handling beyond what you would do in a shop.
One exception is set by the same Regulations: sealed goods that are not suitable for return once unsealed, for reasons of health protection or hygiene, cannot be cancelled after the seal is broken. A bottle with a broken seal falls under this. Unopened bottles and unopened cases can be returned as normal.
If something is wrong with your order
Nothing in these terms affects your rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality.
If they are not, you can reject them for a full refund within 30 days of delivery. After that you can ask for a repair or replacement, and a price reduction or refund if that fails.
Email ashraf@hajimail.com with your order number. If a case arrived damaged, photograph it before you unpack it. That one photograph settles almost every claim on the spot.
Our liability to you
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
We are not responsible for loss that is not foreseeable, or for business losses such as lost profit, since these terms cover consumer sales.
We do not limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a breach of your legal rights over the goods, or for anything else the law does not permit us to limit.
Events outside our control
If something beyond our reasonable control delays your order (a carrier failure, severe weather, an interruption at a supplier), we will contact you as soon as we know and agree a new delivery date, or you can cancel and we refund in full for anything undelivered.
Your account
You are responsible for the security of the email address, phone number and passkey device you use to sign in. Tell us at once if you think someone else has access.
We may suspend or close an account we reasonably believe is being used fraudulently, or to place orders for resale without trade terms.
Complaints and governing law
If something goes wrong, email ashraf@hajimail.com with your order number and we will reply. Most problems are settled that way.
These terms are governed by the law of England and Wales, and proceedings may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings there.
Questions before you order?
Ask before you buy rather than after. One address, and a real reply.
ashraf@hajimail.com